TERMS AND CONDITIONS

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 1 to 2 days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped.
All orders are shipped via UPS. Please note that UPS does not deliver to P.O. Boxes, so please use a street address.

The following shipping methods are in effect during this time:

• Free Ground UPS Shipping (will arrive in 3-8 business days)
• Additional shipping options are available at checkout.
• International: All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. EB Jewelry LLC. is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.

Free Ground Shipping is available only within the continental United States.

We want you to love every piece you bring home. If something isn't quite right, you have 30 days from the day your order arrives to send it back for a full refund or an exchange.

• Pieces must be unworn and in their original condition, returned with their gift box, packaging and any tags.
• Sale pieces can be returned too, unless the product page marks them as Final Sale.
• Custom, personalized, engraved or resized pieces are made just for you and can't be returned or exchanged.
• Return shipping is paid by the customer. For returns from outside the United States, any shipping fees, customs duties and taxes are also the customer's responsibility.
• Please include the return form and your original invoice in the package. We recommend a tracked and insured shipping service.
• Once your return arrives, we inspect it and process your refund or exchange within 15 business days (Monday to Friday, excluding federal holidays).

To start a return, email us at ebru@ebrujewelry.com with your order number. You can read the full details in our Refund Policy. Customers in the EU and UK also have a 14-day legal right of withdrawal, explained on our EU Right of Withdrawal page.

We make each piece by hand and check every item carefully before it ships. We are happy to repair any damage caused by our production, and within one year of purchase we repair any piece at no cost to you. Please note that due to the nature of the materials, some chains and pendants are delicate. To request a repair, email us at ebru@ebrujewelry.com.

We take your privacy seriously and never sell your personal information. How we collect, use and protect your information, including cookies and advertising choices, is explained in our Privacy Policy. For any privacy question, email us at ebru@ebrujewelry.com.

By purchasing goods from EB Jewelry LLC. you are entering into a legally binding agreement with our company on the following terms. Please read and understand these terms as they affect your rights and liabilities. Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days.

Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
EB Jewelry LLC. is not responsible for lost or damaged jewelry after delivery has been accepted.