Refund policy

We want you to love every piece you bring home. If something isn't quite right, you have 30 days from the day your order arrives to send it back for a full refund or an exchange.

What we can take back
- Pieces that are unworn and in their original condition, returned with their gift box, packaging and any tags.
- Sale pieces are welcome back too, unless the product page marks them as Final Sale.

What we can't take back
- Custom, personalized, engraved or resized pieces, since they are made just for you.
- Items marked Final Sale.
- Pieces that have been worn, damaged or altered.

How to send a return
1. Email us at ebru@ebrujewelry.com within 30 days of delivery. Let us know your order number and which piece you are returning.
2. We will reply with return instructions and a return form.
3. Pack the piece securely and include the return form and your original invoice. We recommend a tracked and insured shipping service, as we can't be responsible for parcels lost on their way back to us.

Return shipping
Return shipping is paid by the customer. For returns from outside the United States, any shipping fees, customs duties and taxes are also the customer's responsibility.

Refunds and exchanges
As soon as your return arrives, we inspect it and process your refund or exchange within 5 business days (Monday to Friday, excluding federal holidays). Refunds go back to your original payment method.

If something arrives damaged
Please let us know within 5 business days of delivery so we can arrange a repair, a replacement or a refund.

Customers in the EU and UK
You also have the legal right to withdraw from your purchase within 14 days of delivery. You can read more on our EU Right of Withdrawal page.

We're here to help
If you have any questions, email us at ebru@ebrujewelry.com or call +1 516-289-4139.